Help

Shop FAQs

How secure is your website?
As safe as it possibly can be. We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.

Why has my card been declined?
Your bank will be able to let you know why your card has been declined.

What payment methods do you accept?
We accept MasterCard, Visa, Maestro, Solo and Visa Debit, Delta or Connect.

What is your exchange rate for overseas orders?
We charge you for your order in Pounds Sterling. Your card provider will apply the exchange rate when your card is charged.

Can I add an item to my order after I have placed my order?
Unfortunately not, you will need to place a separate order for anything else that you want to buy.

How do I check the status of my order?
You can check the status of your order in your JimmyPage.com profile and viewing your Orders.

What is the VAT number for JimmyPage.com?
The JimmyPage.com VAT number is 115848993

I live abroad, how do I claim back VAT on my purchase?
If you live in a country where you are exempt from VAT you will not have paid VAT on your order. VAT is only added to orders from countries where it is applicable.

What do I do if there is a problem with my order?
Please contact out Customer Services team via email at shop@jimmypage.com for help with any problems.

Can I order from overseas?
Yes.

I have received an incorrect item in my order, what do I do?
We try to get your order right every time but in the event we've made a mistake, please contact shop@jimmypage.com who will be able to help you.

Is there an age limit?
You must be 18 years or over to shop at JimmyPage.com. If you are younger you may shop but only with the consent of a guardian or parent.

 

Deliveries

I've still not received my order, where is it?
If your order was placed less than 20 days ago please allow a little more time. It takes up to five days for your order to be processed and may take up to a further 28 working days.

How do I check the status of my order?
You can check the status of your order in your JimmyPage.com profile.

Can I change the delivery address for my order?
You cannot change the delivery address of your order if you have already received the email informing you that your item has been despatched, as it is already underway.
If you have not received this email it may be possible to change your delivery address. Please contact shop@jimmypage.com who will be able to help.

Do you deliver overseas?
Yes. We deliver worldwide except to Russia. Please be aware that deliveries outside of UK may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. It is your responsibility to pay theses fees if they are incurred.

Returns and Refunds

What is your Returns policy for internet purchases?
If you are unsatisfied with your order when it arrives you may return it to us within 14 days.
You must inform us in writing within seven days of receiving the item (with the first day being received it) either via email to shop@jimmypage.com, or via post sent to:

JimmyPage.com
PO Box 12
Nottingham
NG7 2GB
UK

Your order must be in the same condition in which you received it.
We will refund you the full cost of the product and the cost of sending the item to you, however you will be responsible for the cost of returning the item to us.
Please note this does not apply to digital products of to products made to your specifications or which have been clearly personalised.

I have received my order and it is faulty.
In the unfortunate event that your order is faulty when it arrives you must notify us writing with 10 working days of the delivery of your order. We will send you a Freepost return label for the items so that you can send your order back to us.
As soon as we receive your retuned item we will inspect it and if required will send a replacement to you free of charge.

How do I return an item to you by post?
Please send you item to:

JimmyPage.com
PO Box 12
Nottingham
NG7 2GB
UK

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference.

I returned my order, how long will my refund take?
Please allow 28 working days for your parcel to reach us and for your account to be credited with your refund.

What do I do if there is a problem with my return?
Please contact shop@jimmypage.com who will be able to help.

Do I have to pay for returns?
You will have to pay for the cost of sending us your returned item. If the item is faulty or has been received in error we will send you a Freepost bag which you can send your item to us in.

I bought an item online but it is now faulty, what can I do?
Please contact Customer Services on shop@jimmypage.com who will be able to help.